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DE033327-Collections Support Associate

Talentmate

Philippines

26th September 2026

2609-18702-4170

Job Description

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Collections Support Associate WORK SETUP: Return to Office OVERALL PURPOSE: Collect and recover customer receivables and debt. Ensure cash collection activities meet the requirements of the client by reducing debt aging, maximizing cash collection and collecting high-quality dispute information, while maintaining a professional relationship with the client and their debtors. RESPONSIBILITIES:

Contact by phone with debtors to make payment arrangements/establish payment dates and resolve issues and disputes

Capture accurate, detailed notes of discussions and arrangements and send follow up information as requested/required

Meet collection targets, and ensure agreed Service Levels are met or exceeded

Escalate issues in accordance with escalation policy; collect, progress and escalate high quality dispute information as required

Attend /support client meetings to discuss debtor performance and address issues as required

Be proactive and innovative with ideas to continuously improve collection-related processes, services and deliverables to the client

Assist in the preparation of management reports in line with client's and Accenture's requirements; provide collections statistics and reports

Develop and maintain processes to allow accurate and timely production of regular or ad hoc reports for clients and internal operations in all aspects of revenue collection

Ensure that the business operates in line with operational excellence practices in the areas of process performance, process execution, process management and continuous improvement

Manage corporate risk by ensuring that all procedures are compliant with company policies, regulatory and legal requirements

Monitor collection related system performance if applicable, report issues and maintain communications or project plans to ensure appropriate resolution

Recovery of overpayments discovered through audits (e.g. recovery of claims overpayments made to health providers by health plans)

Development of collection strategies and models

Design and execution of customer collection campaigns, e.g., mailings and outbound calling

Facilitation of customer support, service disconnect, litigation and/or legal enforcement

Analyzing bad debt and recommending write-offs

Managing third party collection agencies

Researching and obtaining resolution on a variety of escalated collections related to customer complaints and issues

Answering queries from junior staff regarding collection policy/procedures and system problems as a minimum standard. OTHERS: Project Shift Schedule: Morning Shift Project Rest Day: Weekends Off Project/Team Location: Quezon Cyberpark Tower 3

SKILL AND QUALIFICATIONS:

To leverage on Standard Voice Profile; no domain

With at least 6 months of work experience

Collections component to be upskilled internally or during training

Job Details

Role Level:	Entry-Level	Work Type:	Full-Time
Country:	Philippines	City:	Quezon City National Capital Region
Company Website:	https://www.accenture.com/ph-en	Job Function:	Administrative Support
Company Industry/ Sector:	Software Development

What We Offer

About the Company

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