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DE033057-HR Service Delivery Associate

Talentmate

Philippines

26th July 2026

2607-18702-3101

Job Description

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: HR Service Delivery Associate WORK SETUP: Hybrid OVERALL PURPOSE: Entry-Level HR Employee Service Center Representative RESPONSIBILITIES:

Provides quality customer service in response to inquiries made via phone or e-mail from Employees, Managers, HR Business Partners as well as External Business Contacts.

Must have the ability to remain focused, professional, tactful and discrete when handling sensitive and/or confidential information.

Provides accurate information over the phone or via email responses to employees.

Works efficiently to resolve and close cases accurately and timely to meet Service Level metrics.

Accurately and timely logs-in all cases received via phone or e-mail into the case management system.

Identify and assess customers’ needs to achieve satisfaction by the ability to use telephones to answer employees’ questions or assist employees while on the phone with resolution to their inquiry.

Uses procedures, policies, knowledge database and other reference materials to assist in answering inquiries.

Resolve call or email inquiry from employees that requires review of payroll, time entry, time off system regarding payroll discrepancies.

Perform research and analysis of time entry, time off, leave of absence or payroll discrepancies and processes appropriate corrections.

Provide employee explanation of employee paycheck: gross pay, net pay, taxes, deductions, W2, W4, Short Term and Long-Term Incentives etc.

Ability to follow standard procedures and scripts.

Collects and validates complete data required to process manual employee personal and organizational transactions and escalates for processing.

Uses FAQs, scripts and knowledge to assist employees with inquiries.

Creates and documents processes into Desktop Procedures (DTPs), FAQs, and call and email scripts.

Participates in pre and post implementation activities, including Service Rehearsal Testing and User Acceptance Testing.

Participates in continuous improvement workshops and projects.

Other responsibilities, as assigned. OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Quezon Gateway Tower 2

SKILL AND QUALIFICATIONS:

Standard HR Service Delivery Profile

At least 6 months of relevant experience

Job Details

Role Level:	Entry-Level	Work Type:	Full-Time
Country:	Philippines	City:	Quezon City National Capital Region
Company Website:	https://www.accenture.com/ph-en	Job Function:	Human Resources (HR)
Company Industry/ Sector:	Software Development

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