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DE032670-Workforce Services Associate

Talentmate

Philippines

24th April 2026

2604-18702-2512

Job Description

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Associate WORK SETUP: Return to Office OVERALL PURPOSE: The Workforce Services Associate is responsible for driving delivery of metrics and optimal performance through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals. RESPONSIBILITIES:

Responsible for Real Time Adherence and Queue Management for Business Operations. Specifically, the primary responsibility of the individual is to monitor and manage site activities to support client/account service level agreements.

Responsible for ensuring scheduled team logins/ logout on time, manage, control and report non adherence to schedules.

Adheres to prescribed formats in updating attendance, schedule swaps

Manages required real time reporting requirement deliverables via service menus and ad-hoc requirements.

Acts as Point of Contact in processing and identifying schedule exceptions (e.g. trainings, coaching) including minimum length, approval, data entry responsibilities, and tracking. OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Quezon City, Gateway Tower 2

SKILLS AND QUALIFICATIONS:

At least 6 months to 2 years RTA experience; other WFM experience is a plus but not required.

Good knowledge in MS Office (Word, Excel, PowerPoint)

No specific tool requirement; good to have if with experience in WFM Tools (ex. eWFM, IEX, CMS Avaya, Blue Pumpkin, Aspect) Note: If there are challenges during mid hiring given the challenge to hire at CL12, the project must be open to hiring at CL11. If the project disapproves then TDOC should be movable

Job Details

Role Level:	Entry-Level	Work Type:	Full-Time
Country:	Philippines	City:	Quezon City National Capital Region
Company Website:	https://www.accenture.com/ph-en	Job Function:	Administrative Support
Company Industry/ Sector:	Software Development

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