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DE031330-Delivery Operations Assoc Manager

Talentmate

Philippines

13th January 2026

2601-18702-1385

Job Description

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Delivery Operations Assoc Manager WORK SETUP: Return to Office OVERALL PURPOSE: Make independent decisions in coordination with the Delivery Lead, which have major day-to-day impact in area of responsibility, and may influence direction of other areas. Accountable for results of work to both Accenture and client. RESPONSIBILITIES:

Production Supervision and Support

Coordinates individual and team work assignments

Monitors workload balancing

Supports high quality work through a positive environment

Monitors team members performance with the focus on improvement

Service Level Agreements and Performance Metrics

Ensures individual and team service levels are met or exceeded

Assists in reviewing daily, weekly and monthly service levels and provides recommendations for improvements

Front line contact for questions or issues surrounding service levels

Quality

Participates in providing feedback to the Quality team for improvement suggestions

Works with auditing resources on individual and team error trends

Ensures timely feedback is provided to individuals and teams on quality issues, changes or trends

Performance Management

Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period

Provides suggestions to Management on unit performance, including motivation tactics, incentive programs and performance rewards

Lead and collaborate through pilots, projects & investigations

PA Implementation

Provide expert knowledge on current initiatives/projects

PA SLA and KPI Metrics

Support agnostic workflow and enhance flow mechanisms OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Client Site - Non-Accenture Facility

SKILL AND QUALIFICATIONS:

Standard SDL profile; no domain

7 to 8 years of solid experience; 5 years of supervisory experience

Job Details

Role Level:	Mid-Level	Work Type:	Full-Time
Country:	Philippines	City:	Quezon City National Capital Region
Company Website:	https://www.accenture.com/ph-en	Job Function:	Operations Management
Company Industry/ Sector:	Software Development

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