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DE030987-Quality Assurance Manager

Talentmate

Philippines

1st December 2025

2512-18702-414

Job Description

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Quality Assurance Manager WORK SETUP: Return to Office Overall Purpose: To fulfill the demand for a career level 7 requirement for the Order-to-Cash tower for Quality and Training. Responsibilities:

Responsible for daily operational performance management and ensure both contractual and operational KPIs are met (responsibility of delivering the service within agreed deadlines and of the required quality)

Act as point-of-contact of the company and the client in the following areas, but not limited to, billing, credit management, cash applications, order management, and collections.

Act as an escalation point for all Order-to-Cash related issues raised by the client. Ensure the fast resolution of these issues and find ways as well to prevent them from happening again

Communication with the client to ensure that the AR department complies with the latest changes in the procedures

Develops good client relationships and good relations with colleagues

Lead client meetings to discuss debtor performance and address issues as required

Actively seeks opportunities for Continuous Improvement initiatives to improve collection-related processes, services and deliverables to the client

Prepares forecasts / budget for the Team and conduct manual invoices

Review account status for credit release

Contact customers to confirm open items for cash reconciliation, check control, credit reconciliation, residual invoice

Update deferred account list

Provide AR account updates and prepare aging report and send SOA to customers, follow up with customers

Identify AR accounts-related requests and process if approved

Identify collection issues and escalate to responsible owner

Prepare write off report

Confirm disputed invoices and contact customers if dispute is valid

Identify accounts with billing issues/revenue recognition problems

Collect and gather data for AR Reports

Prepare regular / daily reports

Complies with all clients’ published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to

Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period

Facilitate the operational Change Request (CR) process OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Quezon Gateway Tower 2

SKILLS AND QUALIFICATIONS:

CL7 QA+Trainer

Senior Manager profile for Quality & Training

With >12 years work experience

10+ years supervisory experience

3.5 total combined years of college undergraduate education and work experience

Job Details

Role Level:	Mid-Level	Work Type:	Full-Time
Country:	Philippines	City:	Quezon City National Capital Region
Company Website:	https://www.accenture.com/ph-en	Job Function:	Quality Assurance & Control
Company Industry/ Sector:	Software Development

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