DE030976-Delivery Lead Senior Manager

This job is with Accenture, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

• ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---POSITION TITLE: Delivery Lead Senior ManagerWORK SETUP: Return to OfficeOVERALL PURPOSE:Oversees service delivery to clients, ensuring operational excellence, client satisfaction, and alignment with goals. Leads teams, improves processes, and drives continuous improvement to meet SLAs and KPIs.RESPONSIBILITIES:
• Oversees operations for 1-6 programs or Statements of Work (SOWs), ranging from low to high complexity, with a resource base of 200-300 employees across one or more locations.
• Makes independent decisions in accordance with contractual obligations outlined in the program/SOW, ensuring achievement of service level agreements (SLAs), key performance indicators (KPIs), and cost objectives. Maintains strong relationships with key stakeholders to drive satisfaction for both Accenture and the client.
• Identifies and resolves service delivery issues promptly, implementing preventive measures and cost-effective solutions to enhance client outcomes and operational efficiency.
• Manages transitions during setup or expansion phases, ensuring timely and successful onboarding of new programs/SOWs and seamless go-live execution.
• Acts as a trusted consultant and primary point of contact for internal and external stakeholders, fostering collaboration, transparency, and alignment with business goals.
• Handles sensitive situations with tact and professionalism to preserve client relationships while ensuring strong business performance and adherence to Accentures standards and values.
• Provides local guidance on cost management to meet agreed-upon financial targets, optimize resource utilization, and support strategic planning.
• Oversees staffing and workload distribution to maximize team efficiency, productivity, and capacity across programs.
• Leads special projects and initiatives as needed, in addition to business-as-usual responsibilities, contributing to innovation, continuous improvement, and operational excellence.
• Promotes a culture of accountability, performance, and client-centricity, ensuring teams are aligned with organizational priorities and empowered to deliver high-quality outcomes.
• Collaborates with cross-functional teams and leadership to share best practices, address challenges, and support long-term success across service delivery operations.OTHERS:Project Shift Schedule: RotationProject Rest Day: RotationProject/Team Location: Quezon Cyberpark Tower 1
  
  

• Standard SDL Profile
• >12 years of solid experience; 10+ years of supervisory experience