Job Description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Quality Auditing Specialist

WORK SETUP: Hybrid

OVERALL PURPOSE:

Service Description: Lead and manage a team of Scheduling Coordinators to ensure that deliverables are met, review and manage SLA/Metrics, provide coaching, and service as a back-up, and arrange coverage for Scheduling Coordinators.

RESPONSIBILITIES:


  • Support Supervisor and Assoc. Mgr. through pilots, projects & investigations
  • Work with QAs to understand and resolve gaps
  • PA Implementation
  • Provide expert knowledge on current initiatives/projects
  • PA SLA and KPI Metrics
  • Support agnostic workflow and enhance flow mechanisms
  • Performance Management - Team development to drive efficiency and individual growth “Provide expert knowledge on current initiatives/projects”
  • PA SLA and KPI Metrics
  • Support agnostic workflow and enhance flow mechanisms
  • Performance Management - Team development to drive efficiency and individual growth


  • OTHERS:

    Project Shift Schedule: Night Shift

    Project Rest Day: Weekends Off

    Project/Team Location: Client Site - Non-Accenture Facility

    SKILL AND QUALIFICATIONS:


  • Standard QA profile
  • 5 to 7 years of solid experience; 3 years of supervisory experience



  • Job Details

    Role Level: Mid-Level Work Type: Full-Time
    Country: Philippines City: Quezon City National Capital Region
    Company Website: https://www.accenture.com/ph-en Job Function: Quality Assurance & Control
    Company Industry/
    Sector:
    Software Development

    What We Offer


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