DE030535-Instructor Senior Analyst

This job is with Accenture, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

• ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Instructor Senior Analyst WORK SETUP: Hybrid OVERALL PURPOSE: HPS initiatives for training and skill development RESPONSIBILITIES: Training Needs Analysis
• Work with the operations, training, and quality teams to identify performance gaps related to functional / digital skills.
• Analyse performance gaps and provide recommendations to meet target metrics. Training Design and Development
• Responsible for content research, training, outline creation, development of training evaluation measures, training materials development, knowledge assessment and test design
• Identify other non-traditional performance improvement initiatives to address knowledge, skills, practices, and over-all training effectiveness gaps
• Regularly provide feedback on content and recommend improvement of courseware. Training Delivery
• Deliver THR Academy Programs to employees in functional, digital and industry domain to both new hires and existing staff
• Teach in blended learning environment including Instructor Led Training (ILT), Virtual Instructor Led Training (V-ILT), and Social Learning methods.
• Mastery of HR domain course content and related courseware, certification as appropriate
• Facilitate all required training programs with the ability to translate subject matter expertise to knowledge gain and skills development.
• Deliver required industry, domain, functional and client systems and process training to both new hires and existing staff
• Provide floor support and coaching to all employees including leadership.
• Proactively develop activities or modules to supplement existing programs or initiatives.
• Demonstrate strong working knowledge of adult learning theory principles and able apply in a 1:1 or in a group training setting Training Evaluation and Reporting
• Gather data from operations and other support teams to measure program effectiveness
• Conduct assessments (e.g., Kirkpatrick Level 1 and 2) as per Service Level Agreements (SLA) and administer pre- and post-training exams/tests as required.
• Monitor progress of employees by tracking performance indicators.
• Prepare reports like training effectiveness measures, training completion reports, and data analysis for business reviews.
• Provide floor support and communication coaching to all employees including leadership and support.
• Develop communication assessment tools in line with projects goals and metrics
• Proactively develop activities or modules to supplement existing programs or initiatives. Apply expertise in specific business process capabilities
• Execute learning processes and deliver sessions to meet defined service levels and key performance indicators. Drive continuous improvement
• Identify new opportunities for/enhancements to business processes; develop/help to implement recommendations to achieve continuous improvement objectives.
• Analyze existing processes to define standards and reusable approaches and to contribute to knowledge capital within area of expertise OTHERS: Project Shift Schedule: Mid Shift Project Rest Day: Weekends Off Project/Team Location: Quezon City, Cyberpark Tower 1
  
  

• At least 3 years relevant work experience in Training; 1 year supervisory experience