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DE030534-Instructor Specialist

Talentmate

Philippines

16th November 2025

2511-18702-80

Job Description

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Instructor Specialist WORK SETUP: Hybrid OVERALL PURPOSE: HPS initiatives for training and skill development RESPONSIBILITIES: Training Needs Analysis

Work with the operations, training, and quality teams to identify performance gaps related to communication skills

Analyze performance gaps and provide recommendations to meet target metrics Training Design and Development

Responsible for content research, training, outline creation, development of training evaluation measures, training materials development, knowledge assessment and test design

Identify other non-traditional performance improvement initiatives to address knowledge, skills, practices, and over-all training effectiveness gaps

Regularly provide feedback on content and recommend improvement of courseware Training Delivery

Deliver Capability Development Programs to employees such as coaching and training to both new hires and existing staff

Teach in blended learning environment including Instructor Led Training (ILT), Virtual Instructor Led Training (V-ILT), and Social Learning methods

Mastery of course content and related courseware, certification as appropriate

Facilitate all required training programs with the ability to translate subject matter expertise to knowledge gain and skills development.

Deliver required industry, domain, functional and client systems and process training to both new hires and existing staff

Provide floor support and communication coaching to all employees including leadership and support

Proactively develop activities or modules to supplement existing programs or initiatives

Demonstrate strong working knowledge of adult learning theory principles and able apply in a 1:1 or in a group training setting Training Evaluation and Reporting

Gather data from operations and other support teams to measure program effectiveness

Conduct assessments (e.g., Kirkpatrick Level 1 and 2) as per Service Level Agreements (SLA) and administer pre- and post-training exams/tests as required

Monitor progress of employees by tracking performance indicators

Prepare reports like training effectiveness measures, training completion reports, and data analysis for business reviews

Provide floor support and communication coaching to all employees including leadership and support

Develop communication assessment tools in line with project’s goals and metrics

Proactively develop activities or modules to supplement existing programs or initiatives Apply expertise in specific business process capabilities

Execute business processes and deliver services to meet defined service levels and key performance indicators Drive continuous improvement

Identify new opportunities for/enhancements to business processes; develop/help to implement recommendations to achieve continuous improvement objectives

Analyze existing processes to define standards and reusable approaches and to contribute to knowledge capital within area of expertise OTHERS: Project Shift Schedule: Mid Shift Project Rest Day: Weekends Off Project/Team Location: Quezon City, Cyberpark Tower 1

SKILLS AND QUALIFICATIONS:

At least 5 years Instructional Design or Content Development skills/experience; 3 years supervisory

At least 1-2 years of training, teaching or communication skills coaching experience

At least 2-3 years of work experience in the Contact Center/BPO and/or Insurance industry

Job Details

Role Level:	Mid-Level	Work Type:	Full-Time
Country:	Philippines	City:	Quezon City National Capital Region
Company Website:	https://www.accenture.com/ph-en	Job Function:	Education & Teaching
Company Industry/ Sector:	Software Development

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