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DE030338 - Inbound Sales Management Sr Analyst

Talentmate

Philippines

21st November 2025

2511-18702-237

Job Description

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Inbound Sales Management Sr Analyst WORK SETUP: RTO Responsibilities:

Interpret day-to-day business objectives and prepare/execute operational practices/work programs.? Ensure proper communications and execution of processes by team.

Review all incoming work for clarity, provide clear work directions, e.g., receive requests for assistance from the field, determine level of assistance required and respond appropriately

May perform data entry or other client related tasks in various systems, as required

Demonstrate expert knowledge of processes and related systems to effectively perform responsibilities

May make decisions about the day-to-day operation of the group, including management of work assignments and information between shifts as well as approach regarding workload, equipment, staffing, and scheduling.? Includes adjusting work hours as necessary to meet deadlines, e.g., overtime, evening and weekend hours

Manage workloads to ensure even distribution of responsibilities and provide development opportunities, when available, with assistance from supervisor or workforce planner

May perform and/or ensure completion of quality review check on outgoing work (e.g., proof data entry, correspondence, and other tasks) within immediate team to ensure quality, accuracy, and consistency

Ensure that all the client responsibilities occur in accordance with the statement of work and service level agreement with client(s)

Act as subject matter expert for team members, peers and/or clients as assigned

May act as a point of contact for senior client representatives

Anticipate, identify, and assess complex issues/problems.? Develop and implement a corresponding plan of action to bring the situation to resolution. Communicate changes to supervisor and assist other team leads with resolutions, as needed

Identify, document, and review opportunities for team improvement in procedures/processes/standards to gain cost-effectiveness and efficiency; execute implementation of improvements

Required to direct work within clear budget guidelines

Meet with project managers on large or complex projects to determine format, plan the project timeframe and estimate the project’s overtime needs

Perform analysis of quality audits; analyze results and develop process improvements to maintain quality deliverables

Assist with providing operational statistics and escalate operational issues to supervisor

Plan and facilitate weekly (as required) team calls/meetings.? May present and facilitate at group meetings and new hire integrations; may develop presentation content

May create annual team objectives with supervisor approval. Monitor and coach team to meet objectives

May prepare, coordinate and conduct performance appraisals, and counsel employees on career and performance/disciplinary issues

May participate, either voluntarily or through supervisor’s request, on task forces, process teams, committees and special projects OTHERS Project Shift Schedule: Rotation Shift Project Rest Day: Rotation Project/Team Location: Gateway Tower 2

SKILL AND QUALIFICATIONS

Open to undergrads; any course

At least 3 years solid experience; 1 year supervisory experience

Highly motivated and can work well with peers, stakeholders, and clients.

Preferably has experience in the BPO industry working with care, retentions, or sales but not required.

Experience in project management and continuous improvement a plus but not required.

Job Details

Role Level:	Mid-Level	Work Type:	Full-Time
Country:	Philippines	City:	Quezon City National Capital Region
Company Website:	https://www.accenture.com/ph-en	Job Function:	Business Development
Company Industry/ Sector:	Software Development

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