DE030211-Workforce Services Specialist

This job is with Accenture, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

• ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services SpecialistWORK SETUP: Return to OfficeOverall Purpose:The Workforce Services Specialist is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals.Responsibilities:General Responsibilities:
• Responsible for coordinating and guiding teams to ensure focus on profitability, Resource Planning, day-to-day schedule adjustments, real-time service issues and activities, adherence and schedule compliance, and providing key reporting details
• This position needs to be aware of the financial situation of the account being handled and needs to drive profitability by resource optimization and cost reduction in collaboration with Operations and other departments
• Drive high client satisfaction by managing service levels situations and providing staffing, scheduling and Real-Time Adherence solutions
• Increase employee satisfaction through accurate adherence and compliance tracking and enhances company profitability through utilization optimization and intra-day analysis
• Maintain report integrity, including engaging stakeholders to ensure timely access and accuracy
• Utilize advanced analytical skills to assess various concepts, alternatives, and proposed solutions, providing data-driven insights and recommendations
• Define, build, and implement components within Service Transition programs, leveraging existing standard solutions to optimize efficiency and reduce implementation timelines
• Apply and promote the use of standard Mobilization methods, tools, and best practices to ensure consistency and quality across transition activities
• Continually offer input to innovate processes, systems, organization and culture
• Manages internal and external audit with processes and controls
• Responsible for the development of resources under his/her spanOTHERS:Project Shift Schedule: Rotation ShiftProject Rest Day: Rotation OffProject/Team Location: Quezon City, Cyberpark Tower 1
  
  

• At least 5 years relevant work experience; 3 years supervisory
• Should have end to end WFM experience including all WFM functions (RTA, Scheduling, Forecasting, and Capacity Planning)
• Open to college undergraduates with relevant experience