Data Enrichment Specialist

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Job Description

Data Enrichment Specialist (Caller)Location: Remote (occasional in-office training may be required)

Reports To: Head of Product

About UsOnOrder Inc. (operating as Opener) is an early-stage startup focused on helping emerging food and beverage brands access independent retailers. We act as a modern alternative to brokers, using both people and technology to open doors and drive growth for small CPG companies.

As a Data Enrichment Specialist, you’ll be on the front lines — contacting retail stores, identifying key decision makers (KDMs), and gathering the accurate information our platform needs to connect brands with buyers.

Responsibilities

• Call retail stores to identify the individual responsible for product buying or inventory decisions.
• Gather accurate contact information: full name, role/title, and verified email (spelled back for accuracy).
• Confirm consent for outreach to the provided contact.
• Capture bonus information where possible (e.g., distributors, multi-location coverage).
• Document all calls, outcomes, and contact details in our internal systems.
• Maintain professionalism, confidence, and clarity on every call, representing both Opener and the brands we serve.
• Handle objections politely, ask clarifying questions if multiple departments exist, and schedule follow-ups where needed.
  
  

• Strong phone communication skills; confident, polite, and concise.
• Comfortable speaking with busy store staff and handling rejection gracefully.
• Detail-oriented, with a focus on accuracy (especially with names and emails).
• Ability to follow structured scripts while adapting naturally to each conversation.
• Organized and reliable, able to hit weekly contact acquisition goals.
• Previous experience in sales, customer service, or outbound calling is an asset but not required.