Customer Support Specialist - Healthcare

WE'RE HIRING!

Customer Support Specialist (Healthcare Account)

Are you passionate about helping people and providing exceptional customer service? Join our Healthcare Account and become part of a team that supports patients, healthcare providers, and insurance members with professionalism and care.

Qualifications

College Graduate with or without experience

Completed 2 years in College with 6 months customer service related experience

Above Average English communication skills

Good interpersonal skills

Analytical and problem solving skills

Good comprehension skills

Basic knowledge with MS Office

Willing to work on weekends and holidays

Key Responsibilities

Answer inbound customer inquiries regarding healthcare plans, benefits, claims, and account information.

Assist members with appointment scheduling, eligibility verification, and general healthcare-related concerns.

Provide accurate information while maintaining empathy and professionalism.

Resolve customer issues efficiently or escalate complex concerns to the appropriate department.

Document customer interactions accurately in the company's system.

Maintain confidentiality and handle sensitive information in accordance with company policies.

Meet performance metrics, including quality, productivity, and customer satisfaction goals.

Stay up to date with company procedures and healthcare account guidelines.

Why Join Our Team?

Full-time employment

Paid training

Career growth opportunities

Supportive and collaborative work environment

Competitive Compensation And Incentives (based On Company Policy)

Interested? Send us a message today to learn more about the position, qualifications, and application process. We'd love to help you start your career in the healthcare industry!