Customer Support Specialist - Ecommerce

Discover your 100% YOU with MicroSourcing!

Position: Customer Support Specialist – Ecommerce

Location: Eastwood Libis QC

Work setup & shift: WFH| Night Shift

Why join MicroSourcing?

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one (plus one or more dependents), paid time off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Benefit from flexible work arrangements that help you balance work and life.
• Career Growth: Take advantage of continuous learning and career advancement opportunities.
• Inclusive Teamwork: Join a team that celebrates diversity and fosters an inclusive culture.
  
  

Your Role

Key Responsibilities

Customer Experience (CX)

• Manage customer service inquiries in Gorgias, ensuring timely and accurate resolutions, escalating more complex issues
• Collaborate with the CX team to maintain clear communication with customers, warehouse, and marketplace partners.
• Handle CSR “No Stock” and damages cases, observing current processes and eventually taking full ownership.
  
  

Marketplace & Ecommerce Operations (OPS)

• Monitor Mirakl (Nordstrom), Farfetch, Garmentory, and Global-E dashboards daily; resolve late orders, cancellations, and inventory sync issues.
• Manage catalog uploads and updates (new products, existing product maintenance, offers, and compliance with marketplace requirements).
• Submit product removals or re-enablement requests as needed.
• Process and track marketplace orders, cancellations, and customer service escalations.
• Manage returns workfl ow, including creating and submitting manual RAs and ASNs (via RLM/WMS).
• Contest damaged returns in coordination with the warehouse (Bergen).
• Generate and manage shipping labels for Global-E, Garmentory, and Farfetch orders.
  
  

What You Need

Skills & Experience Preferred:

Platforms & Tools

• Customer Service: Gorgias
• Marketplaces: Farfetch, Nordstrom (Mirakl), Garmentory, Global-E
• Operations Systems: RLM, WMS
• Productivity: Excel, Google Sheets
  
  

Requirements

• Strong attention to detail and ability to follow structured processes.
• 1–2 years of experience in ecommerce operations, customer service, or marketplace integrations preferred.
• Profi ciency with Excel and Google Sheets.
• Comfortable with repetitive, process-oriented tasks.
• Experience with Gorgias, Mirakl, or RLM is a plus
  
  

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our Commitment to 100% YOU

MicroSourcing believes that our strength lies in the diversity and talent of our people. We foster an inclusive culture that embraces all races, genders, ethnicities, abilities, and backgrounds. We provide space for different perspectives and offer opportunities for everyone to thrive.

At MicroSourcing, equality isn’t just a slogan—it’s our way of life. We don’t just accept your unique, authentic self—we celebrate it and value every contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply

---