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Customer Success Associate I

Talentmate

Philippines

4th May 2026

2605-2732-132

Job Description

Support sales and services operations by completing assigned tasks and cases in Salesforce queues, processing Compass/LR forms, and recording account-related activities in internal systems.
Manage daily account and customer maintenance, including Tier 3 customer email responses, faculty reach outs (planned/requested), and miscellaneous requests.
Ensure data integrity and quality across reporting systems to provide accurate and consistent information for key metrics tracking.
Support and implement team initiatives such as customer journey enhancements, account maintenance, and product usage monitoring.
Coordinate and schedule meetings for Customer Success Managers (CSMs) and provide back-office support to the sales team as needed.
Collaborate with sales, service, and enabling functions (onshore/offshore stakeholders, IT, HR, Finance, etc.) to improve processes, procedures, and overall efficiency.
Document and maintain relevant operations process workflows, flyers, desk copies, coding, access, course enrollment, and other operational processes.
Proactively contribute to process improvements, provide guidance on tasks, and execute responsibilities aligned with organizational objectives.
Perform other duties as assigned.

Qualifications

Bachelors degree holder or completed at least 2 years level in College (no back subjects/incomplete units)
Must have at least 2 years relevant experience
Excellent communicator (both written and verbal), and strong presentation skills
Knowledgeable in Microsoft Word, Excel and PowerPoint
Familiarity in different CRM tools
Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

Additional For Internal Applicants

Must be in current role for 1 year
Must not have received any Disciplinary Action within the past 12 months
Must not have any Attendance and Punctuality issues in the past 12 month
Must have a Successful or above rating in the last Enabling Performance cycle

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

Job Details

Role Level:	Entry-Level	Work Type:	Full-Time
Country:	Philippines	City:	Quezon City National Capital Region
Company Website:	http://www.relx.com	Job Function:	Management
Company Industry/ Sector:	Technology Information and Media

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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