Customer Service Representative - Wave 41 Upselling Onsite

Employment Type: Full-Time Employment

Work Setup: Hybrid Setup (Onsite for 6 months, hybrid after depends on your performance)

Work Schedule: Night Shift (Following U.S. Eastern Time Zone)

Location: Eastwood, Libis, Quezon City

Salary Package: 20,000 PHP to 30,000 PHP/Monthly

Job Highlights

• Work-life Balance
• Competitive salary
• Family-oriented Culture
  
  

• Provide exceptional technical support to customers via phone, email, chat, or other communication channels.
• Diagnose and troubleshoot technical issues, including home appliances and home service set up
• Guide customers through step-by-step solutions, ensuring issue resolution and customer satisfaction.
• Escalate complex technical issues to higher-level support or specialized teams as needed.
• Identify sales opportunities during technical support interactions.
• Offer relevant products, services, or upgrades to meet the customers needs and improve their experience.
• Use product knowledge and sales techniques to close sales and achieve sales targets.
• Build rapport and trust with customers by actively listening, empathizing, and showing a genuine interest in their concerns.
• Communicate technical information in a clear and understandable manner, regardless of the customers technical background.
• Manage customer expectations regarding issue resolution and response times.
• Maintain accurate and detailed records of customer interactions, technical issues, and sales activities in a CRM system.
• Provide regular reports on technical support cases, sales outcomes, and customer
  
  

• Atleast 1 year BPO Experience handling international account.
• Experience in sales/upselling is a must.
• College graduate or undergraduate
• Comfortable working in fast-paced environments. Knowledgeable in computer usage and internet navigation
• High-level written and verbal communication skills.
• Ability to multi-task, stay focused, and self-manage.
• Ability to prioritize and manage multiple tasks and conflicting demands for service simultaneously while meeting deadlines.
• Must have excellent English communication skills.
• Amenable working on a night shift.
• Can work Onsite. Office location is in Eastwood, Libis Quezon City