Customer Service Representative Premium Telco Account

We are looking for a Customer Service Representative (CSR) to provide exceptional support for a Premium Telecommunications Account. The role focuses on assisting customers with their telecom services, resolving concerns, and ensuring a smooth and positive customer experience.

Key Responsibilities

• Handle customer inquiries through phone, chat, or other communication channels.
• Assist customers with account, billing, payment, and service-related concerns.
• Provide information about telecommunications products, plans, and services.
• Troubleshoot basic technical and service issues.
• Process account updates, service requests, and other customer transactions.
• Resolve customer complaints professionally and efficiently.
• Verify customer information and follow proper security procedures.
• Document customer interactions and actions taken.
• Escalate complex technical or account concerns to the appropriate department.
• Follow company policies, procedures, and quality standards.
• Maintain excellent customer service and customer satisfaction.
• Meet assigned productivity, quality, and performance targets.
  
  

• At least 1 month of BPO/Call Center experience required.
• High school graduate, college undergraduate, or college graduate.
• Good English communication skills.
• Basic computer and internet navigation skills.
• Strong customer service and problem-solving ability.
• Willing to work on shifting schedules, weekends, and holidays.
• Willing to undergo training.