Customer Service Representative - Lexxus ISM

As a Customer Service Representative, you will provide exceptional customer support by assisting clients with inquiries, account-related concerns, service requests, and issue resolution. CSRs help members navigate their full benefits package, understand integration of services, and coordinate across medical and behavioral health components. You will ensure a positive customer experience by delivering accurate information, resolving concerns efficiently, and maintaining professionalism across all customer interactions.

Key Responsibilities

• Respond to customer inquiries regarding products, services, accounts, and general concerns through phone, email, or chat.
• Assist customers with account management, order processing, billing inquiries, and service requests.
• Resolve customer concerns promptly by identifying issues and providing appropriate solutions.
• Accurately document customer interactions and update customer records in company systems.
• Escalate complex concerns to the appropriate department for timely resolution.
• Coordinate with internal teams to ensure efficient service delivery and customer satisfaction.
  
  

• Must be a college graduate, with or without work experience.
• Candidates who have completed at least two (2) years of college must have a minimum of six (6) months of customer service-related experience.
• Must have above-average communication skills.
  
  

• 20% Night Differential
• HMO Coverage
• Life and Accident Insurance
• 13th and 14th month pay