Customer Service Operator

Responsibilities

• Responsible in managing Multichannel process wherein you will be able to perform calls and emails, live chats, and social media comments relatively/simultaneously per interval and still deliver great customer experience.
• Responsible for handling an array of front-facing duties. Some of these tasks including interacting with customers over the phone, in person, and/or via email and social media. Throughout all these interactions Customer Service Representatives must maintain a high level of professionalism and present the organization in the best light possible
• Fully resolve customer’s concerns/ issues thus preventing customers to file a complaint or make a complaint
• Put a smile in customer’s faces by providing the best fit resolution to their concerns/ problems
• Good communication skills. You will operate in many different roles throughout the day so solid communication skills are required. During a typical day of work, you may handle walk in clients/ customers and resolve their concerns holistically. It can be credit card, cash loan, insurance etc.
• You will need to sell HC products and meet the required sales goals such as conversion rates and sales volume (amount)
• Utilize various internal and HC based tool and applications for customer management and servicing
  
  

• Answers customer interactions appropriately/ professionally using right words/ terminologies/ tone that can easily be understood by our customers
• Provides first contact resolution to all customer interactions with a mindset of thinking future and thinking outside the box.
• Make customers happy by delivering friendly tone and words, accommodating, and providing right fit resolutions
• Maximize all tools needed to help customers
• Expected to raise concerns and issues to Supervisors/ Managers/ Leaders as needed to resolve customer concerns
• Report any issues/ problems encountered that are not usual to direct Supervisors or Managers or Lead