Customer Service Agent Project-Based Full-Time

📍 Remote – Open to candidates in the Philippines

⏱️ Part-Time | Permanent Contract

💻 Use Your Own Device

📅 About the Role

We're looking for a Customer Service Agent to join our growing team! In this role, you'll provide professional customer support via email and chat, assisting customers with orders, payments, deliveries, and general inquiries. You'll play an important role in delivering an exceptional customer experience while contributing to the continuous improvement of our service in a dynamic, international, and remote work environment.

💬 What You’ll Do

• Respond to customer inquiries regarding orders, payments, deliveries, and general concerns via email and chat
• Use customer feedback to help develop new ideas and continuously improve the customer experience
• Stay updated on company products, services, and processes to give accurate information
• Ensure timely and accurate resolution of customer concerns within agreed SLAs
• Maintain and update customer records in the system
• Follow company guidelines and SOPs to deliver consistent service quality
  
  

• Excellent written and spoken English language skills
• Previous experience in customer service or email support
• Strong communication and interpersonal skills
• Comfortable working with technology and computer systems