Customer Experience Representative

Responsibilities

• Provide excellent customer service via phone, email, live chat, and social media platforms.
• Respond promptly to customer inquiries and concerns in a professional manner.
• Use effective questioning and listening techniques to understand customer needs.
• Ensure each customer interaction results in a positive and efficient experience.
• Provide accurate product, service, or transaction information.
• Escalate complex or unresolved issues to the appropriate team or manager.
• Act as the primary point of contact for routine customer inquiries and concerns.
• Use initiative and problem-solving skills to resolve customer issues efficiently.
  
  

• Previous experience in customer service, customer support, or call centre roles preferred
• Strong written and verbal communication skills
• Good computer literacy and ability to use customer support tools

• Work set up: Homebased
• Work schedule: Monday-Friday | 10:00 PM -7:00 AM MNL