Credit And Collection Officer

Job Summary

The Credit and Collection Officer is responsible for evaluating customer creditworthiness, monitoring accounts receivable, and ensuring timely collection of outstanding invoices.

The role supports the implementation of company credit policies, maintains accurate financial records, and helps minimize delinquent accounts while fostering strong customer relationships.

Key Responsibilities

Conduct credit investigations and evaluate potential customers based on submitted documents and financial information

Monitor accounts receivable and ensure timely collection of outstanding balances

Record and validate incoming payments in the system (SAP or equivalent)

Prepare and send Statements of Account (SOA) and follow up with customers for collections

Implement effective collection strategies to reduce overdue accounts and improve AR turnover

Prepare sales and collection reports, including returns and allowances

Process credit memos for sales adjustments and customer deductions

Ensure compliance in securing BIR Form 2307 from applicable customers for submission to Accounting

Monitor aging reports and prioritize collections based on delinquency levels

Maintain and update customer master data in the system, ensuring accuracy of pricing and payment terms

Organize and maintain proper filing/documentation of credit and collection records

Coordinate with internal teams (Sales, Accounting) regarding customer accounts and issues

Perform other tasks that may be assigned from time to time

Qualifications

Educational Attainment:

Bachelors degree in Finance, Accounting, or any related field

Work Experience

At least 13 years of experience in credit and collections or accounts receivable

Knowledge And Competencies

Understanding of credit policies and basic financial statement analysis

Knowledge in accounts receivable processes

Familiarity with collection strategies and negotiation techniques

Proficiency in SAP or similar systems is an advantage

Advanced skills in Microsoft Excel (reporting and analysis)

Knowledge of BIR tax regulations and compliance

Skills And Abilities

Strong analytical and problem-solving skills

Good decision-making ability

Excellent communication and interpersonal skills

Organized and detail-oriented

Ability to manage multiple accounts and meet deadlines

Customer relationship management skills