Courier Admin

About The Job

The Courier Administrator ensures that there is a seamless process in the delivery of credit cards to customers. The team drives efficiencies in pick-ups and deliveries and manages the cost/billing with our partners. The Courier Admin plays a key role in coordinating, tracking, and supporting courier operations to ensure timely and accurate delivery of items.

What You Will Do

• Prepares and schedules dispatches for outgoing packages or documents.
• Coordinates pickup and delivery schedules with couriers and internal teams.
• Ensures all shipments are accompanied by the correct documentation (e.g., waybills, proof of delivery, tracking numbers).
• Maintains accurate and up-to-date delivery logs and shipment records.
• Tracks shipments to ensure timely delivery and flags any delays or issues.
• Follows up with courier providers on the status of deliveries or any service concerns.
• Acts as the liaison between internal teams and courier service providers.
• Notifies stakeholders (senders and recipients) of dispatch and delivery statuses.
• Handles delivery exceptions such as lost items, late shipments, or failed deliveries.
• Coordinates claims or investigations with courier companies when needed.
• Inputs delivery details into tracking systems or internal databases.
• Prepares regular reports on delivery performance, volume, and issues encountered.
• Ensures courier activities comply with company policies and data protection standards.
• Verifies proper packaging, labeling, and handling of sensitive or confidential items.
• May assist in managing office supplies or document inventory related to dispatch.
• Tracks outgoing documents or materials sent through couriers; Packs parcel for delivery
  
  

What You Need To Have

• Experience with Courier Management Systems (CMS) or Logistics Software
• Exposure to procurement or inventory systems
• Vendor management experience; High attention to detail
• Background in administrative support or office coordination
• Problem resolution related to courier services
• Knowledge and handling of confidential items
• Strong sense of responsibility
  
  

Job Perks Youll Enjoy

• Hybrid work set-up
• Permanent dayshift schedule
• HMO on Day 1
• Access to mental health coverage and wellness partners
• Wellness Leave and Birthday Leave benefits
  
  

Empower Filipinos with innovative financial solutions at Home Credit Philippines. Click Apply Now and join a company where there are #NoSmallRoles and everyone is important.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.

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