Commercial AV Technical Helpdesk Support

About Us:

RecruitGo is a leading Employer of Record (EOR) company specializing in bridging top talent in emerging markets with global clients. Our services enable businesses to hire, manage, and pay employees internationally with ease. We are committed to providing seamless and efficient solutions to our clients and fostering a dynamic and inclusive work environment for our team.

Position Overview

• RecruitGo is looking for a dedicated and proactive AV Technical Helpdesk Support professional to join our national support team. In this role, you’ll be the first point of contact for our external client base, managing technical support inquiries related to AV systems and services. You’ll ensure smooth communication, accurate issue tracking, and timely resolutions — all while delivering an exceptional customer experience.
  
  

This position is ideal for someone who thrives in a fast-paced technical environment, has strong multitasking skills, and enjoys solving problems collaboratively.

Responsibilities

• Serve as the primary national helpdesk contact, responding to AV support requests and adhering to SLA timelines.
• Answer inbound support calls and generate support tickets using Zendesk.
• Prioritize and manage client issues based on urgency and business impact, providing clear status updates.
• Troubleshoot AV-related issues and escalate when necessary to ensure minimal disruption.
• Coordinate urgent and non-SLA service requests, including event support or live troubleshooting.
• Provide remote support and over-the-phone guidance for AV system operations.
• Prepare and manage service quotations, track approvals, and create jobs accordingly.
• Schedule technicians based on urgency, availability, and location — ensuring proper briefings and updates.
• Assist field technicians remotely with testing and diagnostics.
• Maintain and update client maintenance records using Monday.com.
• Manage returns, repairs, and spare parts logistics in coordination with state-based teams.
• Generate and distribute quarterly reports on expiring or overdue maintenance agreements.
• Invoice clients directly for ad hoc jobs and coordinate with the finance team when necessary.
• Log and manage tickets using Zendesk and Monday.com, ensuring timely resolution and communication.
• Support continuous improvement projects and contribute to team-wide initiatives.
  
  

Qualifications

Experience in helpdesk, technical support, or customer service roles — ideally with AV or IT systems.

Strong communication skills and a customer-first mindset.

Ability to manage multiple priorities and make informed decisions under pressure.

Proficiency with Zendesk, Monday.com, or similar ticketing/project management systems is a plus.

Ability to troubleshoot technical issues over the phone or via VC platforms.

Collaborative attitude with a drive to support internal teams and external clients alike.

Why RecruitGo?

RecruitGo seamlessly links world-class business partners with top-tier global talent in emerging markets. Secure legal employment through our Employer of Record services and embark on a journey to unparalleled professional opportunities.

• Salary: Php 40,000
• Work Set up: Remote
• Work Schedule: Mondays to Fridays; AEST hours. 8:30-5:00 with 30-minute lunch break
• Working Device: will be provided
• Diverse Challenges: Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding.
• Team Collaboration: Join forces with a supportive team, where your insights and contributions are valued.
• Inclusivity: Be part of an inclusive and diverse workplace that values your contributions. Work with the internal team to ensure timely delivery of services to clients and ensure that clients & expectations are met.
  
  

Job Type: Full-time

Benefits:

• Work from home

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