Commercial And Governance Analyst

Role Overview

SME for non‑standard incentives: triage and advise on incentive requests, maintain playbooks and training material, produce quarterly trend reports, and spend 50% time on MFC shortfalls/proactive outreach

Primary Task/Responsibilities

• Triage and review non‑standard incentive cases submitted by AEs/Deal Strategists; determine supportability and next steps
• Maintain and update Incentives playbooks, spin‑up docs, standard vs non‑standard guides, and FAQs
• Advise Deal Strategy on implementable incentive structures and edge cases; escalate legal/compliance when required
• Manage SFDC cases and Jira incentive trackers; follow up with Deal Strategists to close process gaps (missed tickets, contract errors)
• Generate quarterly reports on non‑standard incentive requests and surface trends/actionable insights
• Resolve ad‑hoc inquiries from Deal Strategy and contribute to weekly backlog reviews (3x/week with Ramya / Andreea)
• Allocate 50% of time to MFC shortfalls/proactive outreach tasks per the shared role agreement (see Commercial Analyst role for more details)

Primary Audience

• AE / Sellers
• Internal GBS teams (e.g., Deal Strategists, Commercial Operations, User Billing (Snowflake billing team), Legal/Compliance (as needed)
• Commercial Solutions Program Manager

Must Have Skills

• Proven experience supporting deal structuring and working directly with AEs/Deal Strategy
• Strong case triage and coordination: queue management, stakeholder follow‑up, SLA awareness
• Clear written advisory skills and documentation ability (playbooks, FAQs)
• Salesforce proficiency (Cases, Accounts, Opportunities; ability to find context and artifacts)
• Advanced Google Sheets / Excel skills for reporting and analysis
• Ability to interpret complex commercial asks and propose practical, supportable solutions
• Comfortable making independent recommendations with limited supervision

Must Have Tools

• Salesforce (Cases, Accounts, Opportunities, Reports, Dashboards)
• Google Workspace (Sheets, Docs) and Microsoft Word
• Jira (viewing incentive tracking requests)

Nice to Haves:

Skills

• Domain knowledge in accounting, incentives, or commercial constructs
• Ability to build Salesforce reports/dashboards
• Legal, risk, or compliance familiarity to assess policy exceptions
• Process improvement and documentation design experience
• Basic BI skills (Looker/Data Studio) for richer reporting

Tools

• Data Studio (connected to Snowflake) for advanced trend reporting.
• Confluence/Jira admin experience for streamlining trackers.
• Google Apps Script or other simple automation tools to reduce manual reporting overhead.
• Highspot advanced usage for enablement asset management.

Qualifications:

• Bachelor’s degree
• 3+ years of experience in a sales operations support role within a tech environment
• Hands-on experience with sales approval processes
• Proficiency in approval tools, especially Smartsheets and Jira
• Salesforce Case experience (including reporting, not just data entry)
• Proven ability to own and deliver both manual and automated processes
• Strong communication, cross-functional collaboration, and interpersonal skills
• Sound business judgment and ownership mindset
• Experience in high-growth tech companies, operating in lean, fast-paced environments

Why Join Us?

• Competitive Salary & Benefits – Earn well while enjoying great perks
• Career Growth – Clear paths for promotions and skill development
• Supportive Work Environment – Join a team that values you
• Comprehensive Training – No experience? No problem! We’ve got you covered
• Exciting Opportunities – Be part of a dynamic and growing industry

Ready to take the next step? Apply today!

*Terms and conditions apply