commercial analyst

Role Overview

Operate and improve the manual infrastructure that supports Minimum Fee Commitment (MFC) program: monitor attainment vs. committed milestones, triage commitment-related cases, coordinate with AEs/deal strategists and Finance for shortfall remediation, and produce program reporting and analytics.

Primary Tasks/Responsibilities

• Monitor MFC portfolio: track customer attainment vs. milestones and flag shortfalls.
• Extract and reconcile data from Snowflake/Foruna/Hubble (where available) into Google Sheets tracking.
• Triage and respond to SFDC commitment cases; maintain the commitment case queue.
• Proactively notify AEs of at-risk commitments and coordinate next steps (invoice, restructure, escalate).
• Facilitate shortfall remediation with Accounts Receivable (issue invoices, termination notices) and document outcomes.
• Maintain the #commitment-deals Slack channel and answer SOP-based questions.
• Produce and distribute weekly/monthly reports: signed commitments, attainment, shortfalls, and collection pipeline.
• Support process improvements and transitional handoffs (e.g., inbound case ownership shift to deal strategists in FY’26).

Must Have Skills

• Domain familiarity with committed contract models and shortfall/collection workflows
• Operational project management: queue ownership, SLA management, stakeholder coordination
• Data extraction/reconciliation skills (Snowflake queries or working with analysts; strong spreadsheet skills)
• Clear written and verbal communication — ability to work with sellers in ambiguous situations
• Case management experience (SFDC case triage and response)
• Attention to detail for contract terms, account mapping, and reconciliation

Must Have Tools

• Salesforce (case queue navigation)
• Snowflake access (ability to run or request queries) and Fortuna system familiarity
• Google Workspace — Sheets (advanced), Drive, Docs.

Nice to Haves:

Skills

• Subject-matter-expert level on MFC (senior role) and program-level judgment
• BI/dashboarding ability (Hubble, Looker, Data Studio) to build internal dashboards
• Collections/AR experience (invoice issuance, dunning, termination notices)
• Process improvement and automation experience (Google Apps Script, Excel VBA)
• SFDC admin skills for queue automation and filters
• Cross-region handoff design and timezone coordination experience

Tools

• Data Studio, or other BI tooling connected to Snowflake
• Simple scripting tools (Google Apps Script, Python, Excel VBA)

Qualifications:

• Bachelor’s Degree
• 3+ years of experience in a deal support role, ideally in a tech environment
• Proven track record in successfully owning and delivering manual and automated processes
• Excellent communication, negotiation, and interpersonal skills
• Ability to partner with key stakeholders across sales, product, and engineering to improve internal processes
• Strong business judgment and analytical skills
• Ability to work independently with limited direction and solve problems with minimal oversight
• Experience in high-growth, fast-paced environments
• Demonstrated ability to lead data-driven analyses and influence outcomes

Why Join Us?

• Competitive Salary & Benefits – Earn well while enjoying great perks
• Career Growth – Clear paths for promotions and skill development
• Supportive Work Environment – Join a team that values you
• Comprehensive Training – No experience? No problem! We’ve got you covered
• Exciting Opportunities – Be part of a dynamic and growing industry

Ready to take the next step? Apply today!

*Terms and conditions apply