Collections SME

Introduction

At IBM, work is more than a job - its a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things youve never thought possible. Are you ready to lead in this new era of technology and solve some of the worlds most challenging problems? If so, lets talk.

Your Role And Responsibilities

The Process Innovation Professional has knowledge, experience and expertise across the major business processes they support for their clients. Understands their client’s strategy, priorities, operations and broadly leverage this knowledge to advance business process differentiation. These roles are required to handle / understand complex transactions (platform exceptions), develop and implement innovative process initiatives, deploy leading edge solutions which match their client’s tactical and strategic requirements, work with IBM development teams on requirements, functions and iterations of leading edge solutions and lead training & quality activities related to those solutions. These professionals require skills in business operations, process management and compliance, industry knowledge and a deep understanding of the process best practices and tools to execute their client’s core business processes

Preferred Education

Bachelors Degree

Required Technical And Professional Expertise

Required Professional and Technical Expertise :

• Excellent communication skills (both written and oral) as well as interpersonal and relationship building skills.
• Must possess a strong leadership ability and organizational commitment
• Adept in using at least MS Excel, MS Word, and MS PowerPoint.
• Highly organized, analytical, results-oriented and is keen on details.
• Has high level of maturity and sense of responsibility
• Has the ability to collaborate with others
• Highly motivated and proactive and unquestionable integrity
• Good communication skills, both in spoken and in written English, and has neutral accent
  
  

• Preferably at least 3 years of experience in a supervisory capacity in managing B2B collections team