Collections Analyst

Introduction

At IBM, work is more than a job - its a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things youve never thought possible. Are you ready to lead in this new era of technology and solve some of the worlds most challenging problems? If so, lets talk.

Your Role And Responsibilities

As an Order to Cash Collections Specialist, you are responsible for handling OTC transactional tasks in the area of customer masterdata and credit management, billing and invoicing, document validation, order processing, cash application, cash collection and dispute management according to agreed procedures, process maps and Desk Top Procedures or other guidelines agreed with the client. You must establish and/ or maintain good relationship with client personnel, ensure that daily activities are fulfilled according to the timetable, procedures and business goals as agreed with Team Leader and deliver services as necessary to meet the SLAs and OLAs requirements from the area of your responsibility.

Your Roles and Responsibilities

• Responding to external and internal customer requests via phone and email in a faced paced, highly complex environment
• Independently collect past due invoices by contacting customers via phone, email, or portal
• Independently reconcile complex accounts, support in resolving customer disputes in a timely manner by collaborating with other departments within the company regarding invoices/billings or cash applications.
• Organizational, technical and communication skills necessary to efficiently prioritize and resolve existing customer issues and facilitate payment.
• Process daily and/or month-end Account reconciliations – spread sheets such as daily cash log.
• Review/prepare customer refunds for duplicate payments, overpayments, and payments to incorrect company.
• Preparation of weekly aging report and prioritize accounts based on overdue status.
• Account review for credit releases.
  
  

• Graduate of BS Accountancy, Finance, Business, Economics, or other related management degrees with 2 to 4 Yrs of work experience. At least > 2 years in Account Receivable processes. At least 2-year experience in BPO setting.
• Excellent understanding or working knowledge of general finance and various finance concepts and principles.
• Advanced knowledge and understanding on Customer Masterdata Management, Order and Credit Management, Billing and Invoicing, Collections and Disputes, Deductions and Cash Application.
• Good knowledge and hands on experience in any related Accounting Software: SAP, Oracle, SalesForce or any large-scale ERP system is an advantage.
• Reliable experience in monitoring customer account statuses and results regarding cash application, customer masterdata set up and maintenance, billing or order management.
• Team Player - Experience in participating and collaborating in team meetings to gather/share information
• Ability to work independently in a fast - paced, dynamic setting while maintaining accuracy, prioritize tasks, manage multiple priorities and delivering against tight deadlines. Ability to achieve individual and Business metrics
• Demonstrated experience in meeting all baseline and project goals for accuracy and timeliness.
• Strong problem solving and analytical skills, results – oriented, Excellent follow up; negotiation, and trouble - shooting skills, good relationship - building skill
• Excellent written, oral and interpersonal communication skills. Advanced knowledge and skills in MS Excel.
• At least 2 years of accumulated experience in hard core collection preferably, business to business collections (B2B).
• At least 2 years of accumulated experience in collections support (voice-support) is required
• At least 2 years of accumulated experience in disputes management is required.
• Strong exposure to end-to-end Accounts Receivable process, specifically in processing of claims, credit/debit memo, recall, billing deductions and freight liability for lost and/or damaged.