Develops the hotel’s HR strategy in conjunction with the mission, goals and objectives of the hotel and presents to Executive Committee
Establishes at the property, the IHG HR framework including:
The organization structure
HR Policies and Procedures
Recruitment system
Induction and Orientation procedures
Training procedures
Performance Appraisal system
Transfer and promotion procedures
Develops a hotel succession plan
Designs HR forms, documents and processes
Develops staffing policies in line with IHG guidelines
Conducts training for manages in HR specialty areas (recruitment; effective roster costing; appraisals, etc )
Assist Department Heads in customizing Job Descriptions
Develops a reward and recognition system
Perform the role of adviser, consultant and councilor to management and staff
Develop strategies to correct operational problems relating to staff (including absenteeism, turn over, retention, morale etc)
Manage industrial relations issues of the hotel
Manage workers compensation and rehabilitation and medical insurance
Manage the hotel’s superannuation scheme
Develop and implement procedures for handling disciplinary and grievance interviews
Establish relationships with external organizations including government training agencies; training consultants; private training providers and professional associations
Provide advice to the General Manager which will assist in the meeting of strategic objectives
Manage the legal issues of the department
Respond to requests for information from internal and external sources, including Corporate Office
Maintain remuneration scales in accordance with financial objectives
Plan bonus, commission and incentive schemes for relevant staff
Ensures comprehensive and regular staff communication sessions
Prepares efficient work schedules considering the hotel and labor requirements
Approves leave after considering hotel requirements
Works with Director of Finance in the preparation and management of the Department’s budget
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. Weve thoughtfully designed our spaces to encourage, support and celebrate great connections. Were also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style Dare to Connect is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guests experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
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