Client Implementation Officer

Discover your 100% YOU with MicroSourcing!

Position: Client Implementation Officer

Location: 1880 Eastwood, Libis Quezon City

Work setup & shift: Shifting/Hybrid

Why join MicroSourcing?

Youll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture

Your Role:

As a Client Implementation Officer, you are responsible for the successful and timely launch of new clients, acting as the single point of accountability for a smooth onboarding journey. You will:

• Lead all phases of the client onboarding process, from initial scoping and planning to execution and final handover.
• Collaborate across functions, serving as the primary liaison between clients and internal departments (IT, HR, Recruitment, Ops) to resolve bottlenecks.
• Mitigate risks proactively by developing contingency plans to reduce client cancellations and ensure on-time delivery.
• Optimize processes by capturing lessons learned and documenting best practices to enhance the implementation framework.
• Communicate transparently with stakeholders and senior management, providing regular updates on milestones and project health.

What You Need:

Non-negotiables

• Education: Graduate of any Bachelors degree (graduate studies preferred).
• Experience: 3-5 years of experience in Client Implementations, Transitions, or Project Management within an outsourcing setup.
• Operations Knowledge: Proven experience in Operations Management, including KPI development and process design for voice and non-voice operations.
• Technical Proficiency: High proficiency in PC applications such as MS Project Planning Tools, Excel, Word, and PowerPoint.
• Core Skills: Strong analytical thinking, proactive problem-solving, and the ability to manage simultaneous complex projects independently.

Preferred skills/expertise

• Experience with pioneering projects or operational start-ups.
• Expertise in workflow routing and multi-phase project management.
• Strong negotiation and leadership abilities in a multicultural environment.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our companys strength lies in our peoples diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive. At MicroSourcing, equality is not merely a slogan - its our commitment. Our way of life.

Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/ *

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