Change Enablement Consultant

The Change Enablement Consultant partners with project teams and program sponsors to plan and execute people-centered change that accelerates adoption of new processes, technologies, and structures while sustaining business outcomes. Leveraging Manulifes Change Enablement Framework, the consultant conducts impact and readiness assessments, performs stakeholder analysis, develops comprehensive change enablement and communication plans, enables change networks/champions, and tracks metrics to monitor progress and mitigate risks.

Position Responsibilities

• Collaborate with project stakeholders to understand change goals and translate them into actionable plans.
• Conduct impact and readiness assessments; identify risks and propose mitigation strategies.
• Develop and implement change enablement plans, including communications and engagement activities.
• Support training and communication efforts to prepare impacted teams.
• Co-facilitate global change enablement programs for Asia/MBPS sessions; drive completion of these programs to target audiences.
• Drive enrolment and monitor learning metrics for assigned programs.
• Monitor adoption and report progress; recommend adjustments as needed.
• Contribute to continuous improvement of change enablement practices and tools.
  
  

Required Qualifications

• 3–5 years of experience in change management or related roles (consulting, PMO/business transformation).
• Working knowledge of change frameworks (e.g., Prosci ADKAR, Kotter) and project lifecycles (agile and waterfall); able to apply methodologies pragmatically.
• Training in change management (Prosci/CCMP or similar); certification or progress toward certification is an advantage.
• Strong communication, facilitation, and relationship-building skills across all levels.
• Analytical and problem-solving skills; experience with change metrics, dashboards, and insights to inform decisions.
• Proficiency with collaboration and delivery tools (e.g., Jira, Confluence, PowerPoint).
• Amenability to hybrid work at UP Ayala Technohub (Quezon City), 3x/week onsite, any shift schedule, and to travel as needed.
  
  

Preferred Qualifications

• Prosci ADKAR and/or CCMP certification.
• Experience in insurance/financial services environments.
• Six Sigma and/or Project Management training/certifications
  
  

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
  
  

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid

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