Business Process Associate

We’re looking for a Business Process Senior Associate to join our Insurance Operations team at MBPS. In this role, you are responsible for providing administrative support to the claims adjudication process.

Position Responsibilities

• Provide administrative support for claims processing and adjudication.
• Organize and manage claims-related documents for easy retrieval and accuracy.
• Assist in setting up new claims and updating system records.
• Process invoices and ensure timely payments to vendors.
• Respond to inquiries and coordinate with internal teams for resolution.
• Maintain compliance by preparing and managing required documentation.
• Support system updates and data accuracy for claims-related activities.
  
  

Required Qualifications

• College Graduate in any field
• Knowledge in MS Office Applications (Word, Excel, PowerPoint)
• Strong technical, analytical, organizational, and problem-solving skills
• High level of accuracy, attention to detail and ability to exercise flexibility and judgment.
• Demonstrates initiative and accountability
• Commitment to high level of quality and customer service
• Ability to work independently and in a team environment
• Ability to handle stress and work in a high-pressured environment
• Ability to organize and prioritize work
• Must be able to work on the night shift
  
  

Preferred Qualifications

• Above average problem-solving skills
• Above average written and verbal communication skills
• Above average attentiveness to detail (ability to clearly understand and act on presented problem statement; to comprehend, capture as well as interpret basic customer information)
• Fast and accurate data-entry skills with the ability to process high volumes of work accurately
• Adaptable to change
  
  

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
  
  

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid

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