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BPO Associate Director

Talentmate

Philippines

26th December 2025

2512-5417-1373

Job Description

Manages a staff of professional-level team members or manages a team through lower-level supervisors.
Works within general policies and management guidance, independently determining approach to managing daily operations.
Provides guidance and technical advice, becoming actively involved as necessary.
Provides leadership of assigned departments through subordinate leaders.
Analyzes budget variances and participates in the development of action plans.
Ensures the highest level of support, technical detail and communications is provided in an efficient and courteous manner to clients.
Takes lead position in initiating client relationships, determining project scope, developing the final proposal, and making executive presentations.
Should have inbound call center experience – Customer Service, Banking & Retail industry experience an advantage
Ability to develop comprehensive and complex operational and strategic plans..
3-5 years’ experience in the financial industry
3-5 years’ experience in Dispute/Chargebacks Handling preferred.
Strong Customer Focus/Orientation
Professional written and verbal communication skills
Strong Active listening and negotiation skills
Detail-oriented and ability to multi-task
Strong organizational and time management skills
Strong Decision-making skills and able to exercise sound judgment.
Highly motivated with ability to work independently in a fast-paced environment.
Flexible, reliable, conscientious, and able to follow directions.
Proficiency in MS Word, Excel, Outlook, PowerPoint, and Teams.
Previous experience with TS2 and TCS applications is an asset.

Job Details

Role Level:	Director	Work Type:	Full-Time
Country:	Philippines	City:	Quezon City National Capital Region
Company Website:	https://us.nttdata.com/en/	Job Function:	Business Development
Company Industry/ Sector:	IT Services and IT Consulting

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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