Behavioral Customer Care Representative

Be the voice of support and make a meaningful impact every day.

We're looking for compassionate, empathetic, and customer-focused individuals to join our team as a Behavioral Health Service Representative. In this role, you'll assist members with behavioral and mental health-related inquiries, provide information about available services and benefits, and deliver exceptional customer support while maintaining the highest level of professionalism and confidentiality.

What You'll Do

• Respond to behavioral health-related inquiries through phone, chat, or email.
• Assist members with benefit verification, eligibility, authorizations, claims, and provider information.
• Provide accurate and timely information regarding behavioral health programs and services.
• Address customer concerns with empathy, professionalism, and a solutions-oriented approach.
• Accurately document customer interactions in the system while ensuring compliance with privacy and company policies.
• Meet quality, productivity, and customer satisfaction standards.
  
  

• College graduate (any course) with or without work or BPO experience.
• College undergraduate who has completed at least 2 years of college with a minimum of 6 months of BPO, customer service, or related work experience.
• Excellent English communication skills, both verbal and written.
• Strong customer service, active listening, and problem-solving skills.
• Basic computer navigation and typing proficiency.
• Ability to handle sensitive and confidential information with professionalism.
• Willing to work on a shifting schedule, including weekends and holidays if required.
• Willing to work onsite or in a hybrid work setup, depending on business needs.
  
  

• Competitive salary and performance-based incentives.
• Paid training and continuous learning opportunities.
• HMO and comprehensive company benefits.
• Career growth and advancement opportunities.
• Supportive, inclusive, and collaborative work environment.
• Opportunity to make a positive difference by supporting individuals with behavioral health needs.