BCP Lead BCM Operational Resilience

We’re looking for a Business Continuity Manager to join our team at MBPS. In this role, you are expected to develop, implement, test, and maintain business continuity and recovery strategies, conduct business impact analyses, ensure compliance with global BCM standards, and partner with stakeholders to strengthen organizational readiness and resilience.

Position Responsibilities

• Collaborate with Canada Segment colleagues to develop, maintain, test, and update business continuity plans
• Provide guidance to stakeholders on compliance with Global BCM policies, standards, procedures, and regulations
• Ensure business and technology recovery requirements support continuity of critical processes
• Implement and maintain performance, risk, and remediation metrics aligned to strategic objectives
• Conduct Business Impact Analyses (BIA) and align business and technology recovery objectives
• Advise on business continuity strategies based on business needs, industry trends, and best practices
• Ensure approved BC strategies are effectively implemented and maintained
• Partner with frontline leaders to develop BCPs and document BIAs, risks, and mitigation plans on time
• Collect and validate BCM information, reviewing the quality of contingency plans for disruptive events
• Plan and facilitate BC tests and exercises, document results, update BCPs accordingly, and support BCM contacts
  
  

Required Qualifications

• Bachelors degree in finance, accounting, business administration, or a related field.
• Proficient methodical experience in Business Continuity Management professional practices
• Experience in Business Continuity Management Software and Emergency Notification Systems
• Working knowledge of the Business Process Outsourcing (BPO), Business Process Management (BPM), Shared Services/In-House Center Operations, Insurance and/or Banking industry environment
  
  

Preferred Qualifications

• Certification from Business Continuity Institute (CBCI), DRI International (CBCP), or equivalent experience is preferred
• Good project management skills
• Flexible on shift to meet business deadlines
• Organized, detail-oriented with strong focus to deliver targeted outcomes
• Strong interpersonal skills to interface with stakeholders of various levels in the organization
• Excellent written and verbal communication skills
  
  

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
  
  

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement

Hybrid

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