Associate Software Asset Management Analyst

The Associate Software Asset Management Analyst is global in scope and is dedicated to managing all infrastructure, end user, and data center software assets. The mandate for this exciting role will focus on the end-to-end lifecycle management of software assets from acquisition to retirement. The analyst will ensure that critical software asset details are accurately discovered and populated in the ServiceNow Asset Management Database (AMDB), effectively tracked, re-harvested, and all licensing terms and conditions are followed including covering end user, data center and virtual environments.

Position Responsibilities

• Vendor & Contract Management:
• Software catalogue administration, Effectice License Position reports, SaaS allocation reports itemizing costs by business unit
• Audit & Risk Management:
• Prepare for and respond to internal and external software audits.
• Reporting & Analytics:
• Develop and deliver regular reports on software usage, compliance status, and cost-saving opportunities to senior leadership.
  

Required Qualifications

• Bachelor’s degree in IT, Business Administration, or related field.
• 2+ years of experience in software asset management or IT asset management.
• Strong knowledge of software licensing models (e.g. SaaS, perpetual, subscription).
• Experience with ServiceNow SAM Pro a must
• Excellent analytical and communication skills.
• Shift Schedule: Night, 9pm-6am PHT
• Amenable to work in a hybrid set-up (3x a week onsite)
  
  

Preferred Qualifications

• ITIL, CSAM, or other relevant certifications are a plus.
  
  

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
  
  

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid

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