Assistant Manager - Education

Some Careers Shine Brighter Than Others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Assistant Manager, Education – Screening Operations.

In This Role, You Will

• Assist in the development & revision of content
• Content amendment, translations (including initial work, review, signoff, rework)
• Consistent delivery of Screening Operations technical training courseware
• Provide high quality & effective training within given timeframes
• Provide post training support by tracking class performance against learning curve targets
• Coach & mentor trainees ensuring readiness in delivering to the level of performance required
• Alignment with team members, onshore & global Education in delivery method and content
  
  

To be successful in this role, you should meet the following requirements:

• Objectives within the specified timelines
• 2-5 years of training and domain expertise
• Formulate teaching outlines and determine instructional methods, such as individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops
• Conduct coaching sessions to enhance the communication skills and personal effectiveness of the trainees
• Develop strong relationships with all departments to gain knowledge of work situations and identify the training requirement
• Demonstrate ownership and logical approach to activities undertaken, working collaboratively with the trainers and team managers to ensure training conducted effectively as per the schedule
• Identify ways of improving customer service by adding value in line with strategic goals and objectives
• Drive and monitor delivery of all learning solutions to ensure quality and standards are always maintained for all target level audiences
• Identification and prioritization of specialized content creation, delivery mode and effectiveness measures to enhance the training method
  
  

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC HDPP

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