Architecture Support Specialist

A fast-growing technology company in the Architectural Services industry seeks a results-driven Customer Support Specialist. This role focuses on providing exceptional support to clients using our AI-powered SaaS platform for architectural layout planning and visualization.

Responsibilities

• Manage inbound client communications, providing exceptional customer service.
• Collaborate with internal teams to meet client expectations and provide updates.
• Build strong client relationships and trust.
• Review project information, requesting clarifications or missing details as needed.
• Provide technical assistance and answer client questions via live chat and email.
• Troubleshoot platform issues, reporting technical problems to the relevant teams and keeping clients informed.
  
  

• Proficiency in AutoCAD (required).
• Experience with global clients.
• Excellent written and verbal communication skills in English (required).
• Strong problem-solving skills.
• Additional languages (e.g., French) a plus.