Application Support Engineer

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Summary: As an Application Support Engineer, you will be responsible for providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving application-related issues to ensure seamless operations. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to troubleshoot and resolve application-related issues. - Monitor application performance and identify areas for improvement. - Develop and maintain documentation for application support processes. - Implement best practices for application deployment and release management. - Provide training and support to end-users on application functionalities. Professional & Technical Skills: - Required Skill: Expert proficiency in Release Management - Additional Good To Have Skills: Experience with Application Deployment Management - Strong understanding of application support processes and best practices. - Experience in troubleshooting and resolving application-related issues. - Knowledge of ITIL framework and incident management processes. - Excellent communication and interpersonal skills. Additional Information: - The candidate should have minimum 2 years of experience in Release Management. - This position is based at our Manila office. Minimum 2 year(s) of experience is required