Analyst Organisational Development

Job Description

About Probe Group

Probe Group is a global leader in customer management solutions, providing a range of services from customer acquisition to retention. With a commitment to innovation and customer satisfaction, the company partners with various organizations to enhance their operational efficiency and customer experience. Probe Group fosters a dynamic and collaborative work environment, valuing employee development and a culture of continuous improvement.

We are seeking a highly motivated and experienced Organisational Development Specialist to join our team. The ideal candidate will be passionate about developing people and shaping a positive organisational culture. This role reports to the Director, Organisational Development, and plays a crucial part in implementing and managing various learning and development initiatives.

What’s in it for you?

• Day 1 HMO coverage — plus 2 FREE dependents
• Paid time off
• Life insurance coverage
• A refreshing and supportive culture — we know people make the difference
• Day shift schedule for that perfect work-life balance
  
  

• Learning Content & Collateral Design: Design and develop engaging learning content for various modalities, including in-person, live virtual, and digital platforms. This also involves creating supporting collateral such as invitations and facilitator guides.
• Facilitation: Facilitate a range of training programs, including induction, professional learning, leadership, and talent development sessions, both in-person and virtually.
• Deployment Planning: Assist the OD team with the strategic deployment planning of key programs and curriculums, including learning and leadership development, leadership, talent initiatives, and induction programs.
• Organizational Development Projects: Lead and support various OD projects, such as the capability framework embedding, creating job descriptions, and implementing listening solutions to gather employee feedback.
• Program Faculty Coordination: Source and coordinate internal or external program faculty as needed to support learning and development initiatives.
• Reporting & Administration: Provide reporting and administrative support for OD projects, assisting the coordinator during peak periods to ensure smooth program execution.
  
  

• Tertiary qualifications in business, HR or related field
• Proven experience in a similar Organizational Development, Learning and Development, or Human Resources role.
• Experience working in a large global organisation, planning program deployment at scale
• Strong instructional design and content creation skills for both digital and traditional learning environments.
• Excellent facilitation skills with the ability to engage diverse audiences in both virtual and in-person settings.
• Strong project management skills, with the ability to manage multiple projects simultaneously.
• Exceptional english communication skills both written and verbal
• Proficiency in reporting and data analysis to measure the effectiveness of OD initiatives.