Agency Coordinator

About The Job

The Agency Coordinator shall ensure overall coordination between Home Credit and its External Agency Service Providers with due diligence.

What You’ll Do

• Manage and oversee external partners and service providers (e.g., collection agencies, vehicle portfolios resale partners, and other third-party providers), ensuring alignment with business objectives, operational standards, and performance expectations.
• Ensure partners adhere to all applicable company policies, contractual obligations, and regulatory requirements.
• Monitor and evaluate partner performance across various functions; identify gaps and drive corrective action plans to deliver business results.
• Conduct regular operational reviews, on-site or virtual engagements, and deep dives to assess effectiveness, controls, and overall partner performance.
• Lead coordination meetings, business reviews, and coaching sessions to strengthen partner capability, accountability, and delivery.
• Act as the primary point of contact for partner-related concerns, escalations, and operational issues, ensuring timely and effective resolution.
• Handle and investigate customer-related concerns, ensuring proper documentation, fair resolution, and full compliance with internal and external requirements.
• Support the development, implementation, and continuous improvement of processes, frameworks, and governance models to address evolving business needs.
• Prepare and present insights on partner performance, risks, compliance, and opportunities for improvement to management.
• Collaborate with cross-functional stakeholders (e.g., Legal, Compliance, Finance, Operations) to resolve complex issues and ensure alignment across partner operations.
• Support the onboarding and integration of new partners, ensuring operational readiness, compliance, and a smooth transition into business operations.
• Build and maintain strong, professional relationships with partners to drive collaboration, accountability, and long-term value creation.
  
  

What You Need To Have

• At least two (1) year of related work experience in External Agency Collections and Secured Loans.
• Strong analytical, communication and presentation skills.
• Proficient in basic computer applications such as MS Word, MS Excel, and MS PowerPoint.
• Must have good and effective communication skills in English.
  
  

Job Perks You'll Enjoy

• Permanent dayshift schedule
• Up to 20% variable performance-based bonus
• HMO on Day 1 and HMO dependents coverage including same-sex partners
• Access to mental health and wellness partners
• Wellness Leaves and Birthday Leave
• Internal career mobility options
• Local and international learning opportunities
  
  

Empower Filipinos with innovative financial solutions at Home Credit Philippines. Click Apply Now and join a company where there are #NoSmallRoles and everyone is important.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions. When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.

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