Operations Analyst

Description

What you’ll do here: (Job functions)

• Utilize utility billing and expense technology platforms to produce monthly, on-time, accurate resident bills for our clients.
• Ensure we have all of the necessary inputs for the billing process to ensure maximum revenue recoupment for the client.
• Review and analyze outputs to the billing process and collaborate with our clients to finalize and process monthly utility statements for their residents.
• Review variance reports, datasets, and research explanations to ensure the accuracy and consistency of billing practices and results.
• Collaborate across the Zego Utility Team to ensure properties are moved efficiently through the billing process.
• Partner with your clients and internal departments to provide timely prebills to receive approvals that meet billing timelines and quality standards.
• Obtain expert knowledge of our software platforms.
  
  

• Detail Oriented
• Ability to Meet Deadlines
• Good with numbers and analysis
• Desire to work in a fast-paced technology company with significant growth potential for high-performance
• Ability to learn and retain utility billing concepts.
• Client-facing customer service experience is a plus.
• Passion for providing an outstanding client experience.
• Strong attention to detail; an eye for spotting potential issues before they become issues requiring critical thinking.
• Analytical approach to problem-solving.
• Excellent written and verbal communication skills.
• Comfortable learning new software and technology platforms.
• Ability and desire to consult with clients regularly.
• Availability to work overtime as needed.
• Job Requirements: