Key Account Specialist

Key Responsibilities

• Manage and grow a portfolio of HoReCa key accounts to achieve sales and profitability targets.
• Identify and develop new business opportunities within hotels, restaurants, cafs, bars, catering companies, and other foodservice establishments.
• Build and maintain strong relationships with key decision-makers and business partners.
• Negotiate sales agreements, pricing, and commercial terms in accordance with company policies.
• Conduct regular client visits to understand customer needs and recommend appropriate products and solutions.
• Ensure product availability, visibility, and effective merchandising across assigned customer accounts.
• Collaborate closely with HoReCa clients to develop sales initiatives, promotional activities, and business growth opportunities.
• Coordinate with internal teams, including Sales, Marketing, Supply Chain, and Customer Service, to ensure timely order fulfillment and excellent customer support.
• Monitor customer performance, market trends, competitor activities, and industry developments to identify opportunities for growth.
• Prepare sales forecasts, account plans, and regular performance reports.
• Resolve customer concerns promptly and maintain a high level of customer satisfaction.
• Represent the company at industry events, trade shows, product launches, and customer meetings.
  
  

• Bachelor's degree in Business Administration, Marketing, Hospitality Management, or a related field.
• At least 15 years of experience in Key Account Management, B2B Sales, or Business Development, preferably within the HoReCa, FMCG, foodservice, beverage, or hospitality industry.
• Excellent negotiation, communication, presentation, and relationship-building skills.
• Strong understanding of online ordering platforms, digital sales channels, and the evolving digital landscape within the HoReCa industry.
• Proven ability to identify new business opportunities, negotiate sales agreements, ensure product availability and visibility, collaborate effectively with HoReCa clients, and consistently achieve sales targets.
• Proficient in Microsoft Office and CRM software.
• Willing to travel for customer visits and business meetings.
  
  

• Attractive performance-based incentives and sales commissions.
• Other company benefits in accordance with company policies.