Event Support Specialist

Job Responsibilities

• Plans, develops and oversees marketing events (e.g., trade shows, conventions, sales meetings) for internal and/or external clients.
• Coordinates customer invitation solicitations, advanced and on-site registration, and post-event follow-up and evaluations.
• Researches available venues and recommends event sites; investigates, selects, negotiates and coordinates services with vendors, including catering and event support.
• Prepares budgets and forecasts and compiles summaries of total event costs, cost-per-contact, audience profiles and attendees comments.
• Responsible for the organization of events including exhibitor/visitor sales and marketing, program development, event production and on-site show operations.
• Ensures that the event achieves its revenue, expenditure and operating profit targets.
• Responsibilities are within the Event/Exhibit, Production and Operations Function as a generalist or in a combination of disciplines.
• Performs routine assignments in the entry level to a professional job progression.
• Requires a college or university degree or the equivalent work experience that provides exposure to fundamental theories, principles and concepts.
• Receives instruction, guidance and direction from others.
  
  

• Bachelor’s degree.
• At least 1 year customer service in contact center environment or equivalent training (2 years preferred)
• Above average to Excellent communication skills
• Experience with voice, emails and chat account is preferred.
• Excellent written and verbal communication skills
• Experience with email correspondence is preferred.
• Analytical and can quickly learn process and product specifics as well as adapt to constant changing processes and tasks.
• Self-motivated with positive attitude. Ability to follow strict guidelines and standard operating procedures a MUST.
• Must ability to work quickly in a fast-paced environment; work well as a team member and work well independently.
• Willing to work on business unit holidays and/or render overtime when necessary.
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.