Customer Support Representative

We are looking for a customer-focused and reliable Customer Service Representative to handle a Financial Services Account. The role involves assisting customers with account concerns, payments, transactions, and other financial service inquiries while providing professional and efficient support.

Key Responsibilities

• Handle customer inquiries through phone, chat, or other communication channels.
• Assist customers with account, billing, payment, and transaction concerns.
• Provide accurate information regarding financial products and services.
• Resolve customer concerns and complaints professionally.
• Verify customer information while maintaining confidentiality and security.
• Process customer requests accurately and efficiently.
• Document customer interactions and update account information when necessary.
• Escalate complex concerns to the appropriate team or supervisor.
• Follow company policies, procedures, and account guidelines.
• Meet assigned productivity, quality, and customer satisfaction targets.
  
  

• At least 1 month of BPO/Call Center experience required.
• High school graduate, college undergraduate, or college graduate.
• Good English communication skills.
• Basic computer and internet navigation skills.
• Customer-service oriented with good problem-solving skills.
• Willing to work on shifting schedules, weekends, and holidays.
• Willing to undergo account-specific training.