Customer Support Representative

About Us:

RecruitGo is a leading Employer of Record (EOR) company specializing in bridging top talent in emerging markets with global clients. Our services enable businesses to hire, manage, and pay employees internationally with ease. We are committed to providing seamless and efficient solutions to our clients and fostering a dynamic and inclusive work environment for our team.

Position Overview

Provide frontline customer support as part of a 24/7 team, ensuring timely resolution of issues and accurate documentation within Salesforce and approved ticketing systems. Collaborate closely with internal teams to escalate and resolve complex cases. Maintain high standards for customer satisfaction, responsiveness, and communication across all interactions.

Responsibilities

• Respond to inbound calls, chats, and support tickets
• Provide basic troubleshooting and “how-to” assistance
• Escalate issues to U.S.-based associates with complete and accurate documentation
• Meet first response time (FRT), resolution, and service level expectations
• Link tickets to relevant Salesforce accounts or opportunities when required
• Cross-train across products and shifts and support-related BCP coverage
  
  

Qualifications

• 1–3 years’ experience in Philippine based BPO customer support serving U.S. accounts
• Clear English communication skills and professional phone presence
• Willingness to work rotating shifts, weekends, and holidays as required
  
  

Why RecruitGo?

RecruitGo seamlessly links world-class business partners with top-tier global talent in emerging markets. Secure legal employment through our Employer of Record services and embark on a journey to unparalleled professional opportunities.

• Salary Range: PHP 47, 600 - PHP 61, 600
• Work Schedule: Representatives will start on shift A but must be willing to work any of the following dedicated shifts:
• Shift A: 9:00 PM – 6:00 AM |
• Shift B: 6:00 AM – 3:00 PM |
• Shift C: 1:00 PM – 10:00 PM
• Work Set-up: Onsite at Unit 4/F Kings Court Building 1, Pio De Pilar village, 2129 Chino Roces Ave, Legazpi Village, Makati City, Metro Manila
• Diverse Challenges: Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding.
• Team Collaboration: Join forces with a supportive team, where your insights and contributions are valued.
• Inclusivity: Be part of an inclusive and diverse workplace that values your contributions. Work with the internal team to ensure timely delivery of services to clients and ensure that client expectations are met.

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