Care Coordinator

Discover your 100% YOU with MircoSourcing

Position: Care Coordinator

Location: Harton Corporate Center, Baclaran, Paranaque

Work setup & shift: Day shift / Work From Home

Youll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

The Care Coordinator plays a key role in supporting older people receiving Home Care Package and Support at Home services to live safely, independently, and with dignity in their own homes. This role is responsible for delivering high-quality service coordination, including client onboarding, scheduling and rostering, referral management, documentation, and clear, respectful communication with clients, families, and providers.

The Care Coordinator ensures that services are well-organised, goal-aligned, culturally inclusive, and responsive to each client’s needs and preferences, while upholding the principles of supported decision-making, wellness, reablement, and dignity of risk.

In managing a caseload of clients with low to moderately complex needs, the Care Coordinator performs key functions such as gathering information for assessments and care plans, identifying early signs of deterioration, supporting risk assessments, coordinating care plan reviews, and monitoring service outcomes to ensure safety and quality. The role promotes trauma-informed, culturally safe practice in all interactions, and collaborates closely with the broader team to ensure compliance with organisational policies, WHS requirements, and quality and safety standards.

Through these responsibilities, the Care Coordinator contributes to a high-performing, client-centred service model that delivers consistent, safe, and effective Support at Home services.

Key Responsibilities

• Client Onboarding & Initial Information Gathering
• Conduct onboarding intake and complete client setup in the care management system.
• Gather relevant documentation, including health summaries, hospital discharge notes, allied health recommendations, cultural needs, identity preferences, communication needs, and existing informal/formal supports.
• Explain the Support at Home program, approved services, pricing structure, rights, responsibilities, and the client’s Support Plan clearly and in a trauma-informed manner.
• Ensure all onboarding interactions reflect:
• trauma-informed communication
• culturally safe practice
• supported decision-making
• respect for identity, autonomy, and dignity
• transparent discussion of service options
• Identify risks or early signs of deterioration during onboarding and escalate promptly.
• Support clients to understand and complete care planning documents.

Outcome: Clients feel respected, understood, informed, culturally supported, and emotionally safe from the first point of contact.

• Supporting Care Planning & Reassessment
• Gather information for assessments across functional, clinical, social, cultural, environmental, behavioural, and safety domains.
• Support the development and review of Individualised Support Plans and quarterly budgets, ensuring goals and preferences are clearly documented using supported decision-making principles.
• Assist clients in understanding their plan, budget, approved services, and available care options.
• Coordinate and schedule reassessments when:
• needs evolve
• conditions change
• goals are met or require updating
• emerging risks or deterioration are identified
• Assist in collecting risk information, documenting risk themes, and contributing to risk-mitigation strategies under clinical direction.
• Ensure all plan updates reflect wellness and reablement principles.
• Monitoring Wellbeing, Risks & Early Deterioration
• Conduct monthly client touchpoints early in the care journey and additional monitoring as clinically required.
• Monitor client wellbeing through communication with clients, workers, families, supporters, and providers.
• Identify early signs of deterioration (physical, cognitive, emotional, or social) and escalate promptly.
• Support updates of risk profiles, safety plans, and care plans following clinical direction.
• Assist in implementing and tracking risk-mitigation strategies.
• Review client notes regularly to identify changing needs or risks.
• Record incidents and assist with follow-up documentation (excluding investigation).
• Coordination of Services, Rostering & Scheduling
• Coordinate the safe and timely commencement of services following onboarding.
• Communicate service preferences, cultural needs, worker preferences, and schedule options to the rostering team.
• Communicate with support workers, allied health providers, nursing staff, and external providers regarding client needs and wellbeing.
• Issue internal and external referrals in line with SaH requirements and client needs.
• Organise approved aids, equipment, and consumables within SaH/HCP guidelines.
• Support continuity of care and ensure clients are informed of service changes.
• Facilitate transitions in/out of hospital, respite, short-term restorative care, or other settings, ensuring continuity through timely communication and documentation.
• Client & Family Communication
• Provide respectful, trauma-informed, culturally safe, and transparent communication with clients and families.
• Support clients to understand service options, risks, and preferences using supported decision-making principles.
• Arrange interpreters, translated materials, and communication aids when required.
• Assist clients in expressing feedback.
• Maintain accurate, real-time progress notes and documentation.

Outcome: Clients and families feel heard, supported, informed, and empowered.

• Monthly Client Touchpoints & Feedback Collection
• Conduct or coordinate monthly touchpoints during initial engagement or when clinically appropriate.
• Collect and document client feedback, themes, issues, preferences, and suggestions.
• Escalate concerns to senior staff promptly.
• Identify opportunities to enhance wellness-aligned and goal-aligned service utilisation.
• Budget & Financial Support Activities
• Monitor client budgets.
• Identify and escalate risks of overspending; support corrective planning.
• Assist in ordering approved consumables within SaH/HCP inclusion rules.
• Resolve billing queries with the finance team.
• Identify opportunities to maximise reablement-aligned service delivery within budget.
• Prepare budget summaries for quarterly review.
• Quality, Safety, Compliance & Organisational Contribution
• Maintain accurate, high-quality documentation and ensure digital integrity in the Visual Care management system.
• Promote a safe reporting culture free from retaliation.
• Support WHS, infection control, safe environmental practices, and hazard identification.
• Participate in quality audits, reviews, incident follow-up, and improvement activities.
• Ensure compliance with:
• Aged Care Act 2024
• Strengthened Quality Standards
• Aged Care Code of Conduct
• Statement of Rights
• Organisational policies
• Support improvements in care processes, service delivery, and client experience.
• Relationship Building & Stakeholder Engagement
• Build trusting, respectful relationships with clients, families, advocates, and supporters.
• Liaise with external providers to ensure coordinated, high-quality service delivery.
• Participate in multidisciplinary meetings, case discussions, and handovers.
• Promote Sensible Care services ethically and professionally.
  

KEY SELECTION CRITERIA

Essential

• Excellent Communication Skills (Written & Verbal): Ability to communicate effectively and politely with clients, team members, healthcare professionals, and external providers.
• Healthcare or Nursing Background: Highly regarded.
• Knowledge of Community or Aged Care Services.
• Time Management & Planning: Ability to manage multiple tasks, meet deadlines, and prioritise effectively.
• Interpersonal Skills: Ability to build and maintain positive relationships with clients, teams, and stakeholders.
• Attention to Detail: Strong accuracy in documenting client information and service updates.
• Computer Proficiency: Competence in common computer applications and willingness to learn Sensible Care’s care management software (Visual Care).
• Compliance Requirements: Must obtain/hold a national police check due to the aged care sector requirements.
• Adherence to:
• Aged Care Act 2024
• Code of Conduct
• Statement of Rights Sensible Care policies
• Commitment to WHS & Infection Control
• Willingness to Participate in Ongoing Training & Continuous Improvement
  

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our companys strength lies in our peoples diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – its our commitment. Our way of life. Here, we dont just accept your unique authentic self - we celebrate it, valuing every individuals contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply

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