Snr Financial Services Officer

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Sr Financial Services Officer.

Role Context: 

To continuously provide high-quality processing service to achieve maximum customer satisfaction within the specified SLA’s. Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.

What you’ll do:

• Check / approve / reject transactions according to the agreed approval / lending limit and / or handle customer request / queries according to procedures.
• Complete quality check work in accordance with established procedures and standards within the required productivity and quality level.
• Identify and escalate common or non-common fraud / errors / irregular transactions, may together with recommendations for follow-up beyond his/her authority.
• Complete transactions in accordance with SLA’s to ensure maximum customer satisfaction.
• Ensure transaction accuracy to avoid any customer impact.
• Collaborate with off-shore colleagues to maintain alignment of operational practices and processes.
• Resolve junior staffs queries / referred issues and provide advice on cases handling.
• Handle escalations from junior staff and report to seniors / AMO with recommendations.
• Contribute to the process productivity / quality / risk management improvement by actively participating in teams initiatives / changes / activities as well as raising staff suggestions.
• Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators, accompanied by the appropriate internal control standards relevant to the role.

What you will need to succeed in the role:

• Ability to understand and manage risk.
• Experience in a payment processing environment.
• Production management skills and initiate process improvements.
• Flexibility to work different shifts.
• Good conversational skills to engage customers and team.
• Ability to write good quality business letters, emails, Sequence of events and reports.
• Ability to learn quickly and transfer knowledge appropriately
• Ability to understand and interpret numeric data.
• Ability to maintain focus while working with voluminous data.
• Ability to engage with a wide variety of people and motivate team.

What additional skills will be good to have:

• Prior experience in payments processing.
• Extensive knowledge in SWIFT/RTGS/FPS/Autopay.
• Ability to complete quality monitoring.
• Ability to develop process-improvement initiatives using AI-enabled applications, such as Power Automate with Copilot or AI Builder, to streamline routine tasks, enhance reporting and strengthen operational controls, subject to  organisational approval and data-protection requirements.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

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Issued by HSBC HDPP