Service Delivery Coordinator

POWER YOUR IT CAREER WITH A GROWING MSP TEAM!

Work with Microsoft 365, Active Directory, and modern IT environments while enjoying Day 1 HMO, free daily meals, and outstanding career growth opportunities. 

Awesome perks await in #WeAreTGT: Eastwood!

• Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance 

• Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events 

• Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture 

• Vibrant City Location: Work in Eastwood (Day Shift!)

As an IT Support Engineer...

Youll be responsible for providing comprehensive technical support to our MSP partners and their clients.

Ideal Technical Profile

• More than 2+ years of required experience as a Customer Service or similar technical support role

• Knowledge in Ticketing CRM

• Basic Intermediate knowledge in Active Directory, O365 or any cloud services provider

• Strong desktop knowledge (Windows 11)

• Diagnose and rectify WAN and LAN issue, including ADSL based technologies

• Practical experience in PC hardware repairs is a advantage

• Ability to multi-task and adapt to change quickly

• Service awareness of all organizations key service for which support is being provided.

• Excellent communication skills, both written and verbal, with the ability to convey technical information clearly to non-technical customers.

• Strong problem-solving and decision-making skills.

• AMENABLE TO WORK ONSITE: Eastwood Day Shift

Your Impact Starts Here

Incident Management and Ticket Resolutions

• Address issues and service requests that relates to all technology, from workstations, servers, tablets, printers, phones, networks, vendor specific hardware, and software

• Additional general administration tasks

Monitoring and Management of System Alerts

• Proactively monitor various IT systems, including servers, networks, and applications, to identify and address potential issues before they escalate.

Other key responsibilities

• Documentation and knowledge sharing

• Communication with customers

MORE THAN JUST A JOB

Headquartered across the Philippines most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, were building a workplace that puts people first.

Make the most of our 100% virtual recruitment. Apply today!