Job Description
Work Setup: Onsite
Location: Eton Centris, Quezon City
Schedule: Shifting, UK time
Start Date: ASAP
Qualifications:
- Bachelors Degree
- 2+ years managing RTA teams.
- Experience managing multiple queues and geographies.
- SLA Achievement
- Schedule Adherence
- Occupancy
- Forecast Variance
- Abandonment %
- Queue Management Accuracy
Responsibilities:
- Live Operations Oversight: Track multiple dashboards, service level agreements (SLAs), and queue volumes simultaneously to prevent performance dips.
- Team Leadership: Supervise, mentor, and coordinate a team of junior and mid-level real-time analysts.
- Decision-Making and Escalation: Make fast choices regarding overtime requests, capacity gaps, and high-risk SLA situations, escalating major issues to operations managers.
Job Details
| Role Level: | Associate | Work Type: | Full-Time |
|---|---|---|---|
| Country: | Philippines | City: | Quezon City Metro Manila |
| Company Website: | http://www.tasq.work | Job Function: | Call Center Operations |
| Company Industry/ Sector: |
Staffing and Recruiting | ||
What We Offer
About the Company
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Job Snapshot
